Privacy Policy

Effective Date: 5/1/2026

1. Information We Collect

We may collect information that you choose to provide to us, including:

• Name
• Email address
• Phone number
• Company name
• Role or position
• Project information or reason for contacting us
• Information you provide when scheduling a meeting, requesting a consultation, asking for an estimate, or communicating with our team

We do not collect payment or billing information through our website, and our public website does not currently require users to create an account or log in.

2. How We Use Information

We may use the information we collect to:

• Respond to inquiries and requests
• Follow up with leads, prospects, and clients
• Schedule calls or meetings
• Provide estimates, proposals, or service information
• Communicate about projects, services, updates, and business opportunities
• Send marketing or promotional communications where permitted
• Improve our website, services, and communications
• Maintain records for business, legal, and operational purposes
• Protect against misuse, fraud, or unauthorized activity

3. SMS Communications

If you provide your phone number and opt in to receive SMS messages from SolutionStream LLC, we may send you text messages related to your inquiry, meetings, appointment reminders, project updates, service-related communications, and occasional business or marketing updates.

Message frequency may vary. Message and data rates may apply. You may reply STOP to opt out of SMS messages at any time. You may reply HELP for assistance.

SMS consent is not a condition of purchase. SMS consent and phone numbers collected for SMS purposes will not be shared, sold, rented, or disclosed to third parties or affiliates for their marketing or promotional purposes. We may share information with service providers only as necessary to deliver SMS messages, operate our communication systems, and support our business operations.

4. Email Marketing

If you provide your email address, we may send you business, service, or marketing communications. You may unsubscribe from marketing emails by following the unsubscribe instructions in those emails or by contacting us at info@solutionstream.com.

Even if you opt out of marketing communications, we may still send non-marketing communications related to active projects, services, transactions, or administrative matters.

5. Cookies and Analytics

Our website may use cookies and similar technologies to support website functionality, understand website usage, improve performance, and evaluate marketing effectiveness.

You can adjust your browser settings to refuse or delete cookies. Some website features may not function properly if cookies are disabled.

6. Service Providers and Third-Party Tools

We may use trusted service providers and business tools to operate our website, manage communications, schedule meetings, process inquiries, and provide services. These may include tools such as GoHighLevel, Calendly, Microsoft 365, and Otter.ai.

For example, we may use scheduling tools to book meetings, CRM tools to manage contact and lead information, productivity tools to communicate with clients and prospects, and transcription or note-taking tools to help document calls or meetings.

These service providers may process information on our behalf and are expected to use information only as necessary to provide services to us, comply with legal obligations, or protect their systems and users.

7. AI, Transcription, and Meeting Notes

We may use tools, including AI-assisted tools such as Otter.ai, to create call notes, meeting summaries, or transcripts. These tools may process information discussed during calls or meetings, including contact information, project details, business needs, and related communications.

We use these tools to improve accuracy, follow up on requests, maintain project context, and support our business operations.

8. How We Share Information

We do not sell personal information.

We may share information in the following circumstances:

• With service providers who help us operate our website, CRM, communications, scheduling, analytics, transcription, and business systems
• With professional advisors, such as attorneys, accountants, or consultants, where necessary
• As required by law, regulation, legal process, or governmental request
• To protect our rights, privacy, safety, property, customers, or others
• In connection with a business transaction, such as a merger, acquisition, financing, reorganization, or sale of assets
• With your consent or at your direction

We do not share SMS consent or phone numbers collected for SMS purposes with third parties or affiliates for their marketing or promotional purposes.

9. Data Retention

We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy, including business, legal, operational, accounting, and compliance purposes.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal or business requirements.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted to or stored by us.

11. Your Choices

You may contact us to request that we update, correct, or delete information you have provided to us, subject to applicable legal, contractual, and operational requirements.

You may opt out of SMS messages by replying STOP. You may request SMS assistance by replying HELP.

You may unsubscribe from marketing emails by using the unsubscribe link in our emails or by contacting us at info@solutionstream.com.

12. California Privacy Notice

We primarily serve customers in Utah and throughout the United States. If you are a California resident, you may have certain rights under California privacy laws, depending on how those laws apply to our business and your relationship with us.

These rights may include the right to request information about the categories of personal information we collect, use, disclose, or share; the right to request deletion or correction of personal information; and the right to opt out of certain uses of personal information.

We do not sell personal information, and we do not share SMS consent or phone numbers collected for SMS purposes with third parties or affiliates for their marketing or promotional purposes.

To make a privacy request, contact us at info@solutionstream.com.

13. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

14. Links to Other Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of those third-party websites or services.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page.

Your continued use of our website or communications with us after an updated Privacy Policy is posted means you acknowledge the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy request, please contact us: